Your site shows a warning, and suddenly the word “malware” is part of your day. Take a breath. Cleanup follows a pattern, and you can start on it right now.
What to do in the first hour
- Change your passwords. Do your website admin login, your hosting account, and your email.
- Remove user accounts you don’t recognize.
- Update everything. Old plugins and themes are a common way in.
- Make a copy of your site as it is now, if you can, so nothing gets lost.
How the cleanup usually goes
- Find it. A scan shows which files were changed or added.
- Remove it. Infected files are cleaned or replaced with clean copies.
- Check it. Scan again to confirm the site is clean.
- Close the door. Fix whatever let it in, like an old plugin or a weak password.
If you have a clean backup
Restoring from a recent clean backup is often the quickest way back. Pick one from before the problem started.
Where hosting fits in
Cyber Grapes WordPress Hosting includes malware scans on every plan. Deluxe adds one-time malware removal, and Ultimate adds unlimited malware removal.
After the cleanup, watch your site for a few weeks.
Stuck? Call 763-CGRAPES (763-247-2737) any hour. Real people, 24/7 sales and support.
See what WordPress Hosting includes
Chris, Cyber Grapes